Feature 4 – Your Order History
You can manage orders under “Order History”. By clicking “View” you can view details of your orders. You can also change the order status from processing to delivered, as you process the order. You should update the order status, once you have delivered the products to your customer. After updating the order status, this information will be updated in the “Order Notes”. You can print the invoice by clicking the “Print Invoice” button placed in the top right corner.
You can generate a refund request for your products by navigating to the “Order History” menu option in the seller dashboard. Under the Order History tab, click on the “View” tab for the order which is to be refunded. The Order History page for the respective order (e.g. Order #268) opens up. Click on the “Refund” tab at the top of the page to generate a refund for the respective order. You can configure the options “Refund Quantity”, “Check to Refund for Shipping”, “Restock Refunded Items”. Then click on the Refund Manually tab and a message- “Refunded successfully” will display on top of the page. The “Refunded amount” will display under the order Total.
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