Return Policy – FAQ

What can I return?

You can initiate a return within 15 days for Learnine Mall items and 7 days for other eligible items if:

• You receive a wrong, damaged, defective or counterfeit item

When returning an item, ensure all seals, tags and accessories are left intact and item is in it’s original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

How do I return an item?

Online : Complete your return request on our www.learninemall.com/contact-us/ form or call us on our customer care number: +234-8093278334.

How long will it take to return an item and get my refund?

If you return it within the 15-day limit, it will be processed within 15 days. Please call us for full information.

Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.

Once retrieval of my package is done, how long will it take to be refunded?

Your refund will depend on the condition in which the item was returned. It should be returned intact, with the original packaging intact. Returns are cubject to a 15% administrative fee for handling and processing. This does not include the delivery charges. Please call us for full information.

Is my product under warranty?

Warranty information is displayed on each product’s listing page. The product’s warranty is determined by the product’s manufacturer. Go to: www.learninemall.com/warranty/ to get more information about our warranty policy.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Learnine Mall.

Can I Replace or Exchange an item rather than a refund?

Yes, you may replace or exchange items purchased on Learnine Mall. If you do not find the replacement item you want, we can credit your LearnineMall wallet for a future purchase.

Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.

What are service centers?

Service centers are locations your devices can be fixed. Contact us at www.learninemall.com/contact-us /.