What can I return?
You can initiate a return within 7 days for Learnine Mall items and 3 days for other eligible vendor-owned items if: you receive a wrong, damaged, defective or counterfeit item
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, or you have broken the seals of items, your return will be invalid.
How do I return an item?
Online : Complete your return request on our www.learninemall.com/contact-us/ form or call us on our customer care number: +234-8093278334 and speak to a contact centre representative.
How long will it take to return an item and get my refund?
If you return it within the 7-day limit, it will be processed within 15 to 30 days. Please call us for the full information.
Once I initiate a return, what happens next?
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) within 3 business days.
Once retrieval of my package is done, how long will it take to be refunded?
Your refund will depend on the condition in which the item was returned. It should be returned intact, with the original packaging intact. Returns are subject to a 15% – 20% administrative fee for handling and processing. This does not include the delivery charges. Please call us for the full information.
Is my product under warranty?
Warranty information is displayed on each product’s listing page. The product’s warranty is determined by the product’s manufacturer. The vendor may also provide an additional warranty on specific products. Go to: www.learninemall.com/warranty/ to get more information about our warranty policy.
Do I have to pay for shipping charges when I return a product?
There are no charges for shipping a faulty product back to Learnine Mall. If the product was faulty, the wrong type, wrong colour, defective or counterfeit, there are no charges for returning it.
Can I Replace or Exchange an item rather than a refund?
Yes, you may replace, or exchange items purchased on Learnine Mall. If you do not find the replacement item you want, we will receive a credit note, which you can use on Learnine Mall for a future purchase.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.
What are service centers?
Service centers are locations where your devices can be fixed. These are usually provided by our vendors or partners for their products. Contact us at www.learninemall.com/contact-us / for information on specific service centres in your location for your purchased items.